SmallBizGenius Analysis

Fresh Roasted Coffee receives mixed feedback, with some customers praising the coffee's quality and freshness, while others report issues with customer service and product consistency. The company appears to cater to both individual consumers and businesses, but experiences vary significantly.

Category Breakdown

Scores based on analysis of 7 recent reviews

Product Quality

6.0/10

Reviewers have conflicting opinions on the coffee's quality. Some praise the freshness and taste, while others report metallic/chemical tastes or stale beans. One reviewer stated, "Great coffee and fresh," while another described the coffee as having "a strange lingering metallic/chemical taste."

5 reviews mention this

Customer Service

4.0/10

Several reviewers express dissatisfaction with Fresh Roasted Coffee's customer service. Issues include unhelpful responses, refusal to accept returns, and ignored inquiries. One reviewer noted, "Fresh Roasted Coffees response was not our problem, we have no control over what you do."

4 reviews mention this

Shipping & Delivery

5.0/10

Some reviewers have experienced issues with shipping and delivery, including delays and unmet expectations. One reviewer complained about paying extra for "2-day shipping" but receiving the product after 9 days.

2 reviews mention this

Returns & Refunds

3.0/10

Reviewers have reported difficulties with returns and refunds, particularly for opened or partially used products. One reviewer was denied a refund for a variety pack of K-cups, stating, "...we are unable to process returns or exchanges for products that have been opened or partially used".

2 reviews mention this

Pros & Cons

What Customers Love

Wide variety of coffee origins and roasts Mentioned 2x
"You can pick your favourite origin and roast. Mine is Brazil medium dark or Guatemala."
Consistent quality for bulk orders Mentioned 1x
"Every different blend delivers in quality and tasting points."
Competitive pricing for the quality offered Mentioned 1x
"Their pricing is pretty unbeatable for the quality."
Coffee beans are packaged in resealable bags Mentioned 1x
"I always receive my order on time and packaged in a resealable bag that keeps my beans fresh until my next order."
Fast shipping Mentioned 1x
"I always receive my order on time"

Common Complaints

Inconsistent product quality, with reports of metallic/chemical tastes Mentioned 2x
"Brewed coffee has a metallic/chemical taste that lingers."
Poor customer service and unhelpful responses Mentioned 2x
"Fresh Roasted Coffees response was not our problem, we have no control over what you do."
Difficulties with returns and refunds, especially for opened products Mentioned 2x
"...we are unable to process returns or exchanges for products that have been opened or partially used"
Shipping delays and unmet delivery expectations Mentioned 1x
"They took my money, allowed me to pay extra for “2-day shipping” and after 9 days I have nothing."
Beans may not always be freshly roasted Mentioned 1x
"The beans I received yesterday have been sitting in a warehouse for over a month."

Common Questions About Fresh Roasted Coffee

Answers derived from customer review patterns

Is Fresh Roasted Coffee legit and trustworthy?

Fresh Roasted Coffee has mixed reviews, making its trustworthiness somewhat questionable. While some customers praise the quality and freshness of the coffee, others report issues with customer service, product consistency, and shipping. Some reviewers have described negative experiences with returns and refunds, while others have been satisfied with their purchases. Potential customers should carefully consider these mixed reviews before making a purchase.

Based on 7 reviews

Does Fresh Roasted Coffee have good customer service?

Customer service appears to be a significant pain point for Fresh Roasted Coffee. Several reviewers have reported negative experiences, citing unhelpful responses, refusal to accept returns, and ignored inquiries. One reviewer explicitly stated that the company's response to their issue was "not our problem." This suggests that customer service may be inconsistent and potentially unreliable.

Based on 4 reviews

Is Fresh Roasted Coffee worth it for small business?

Whether Fresh Roasted Coffee is worth it for small businesses depends on their priorities and risk tolerance. The company offers a wide variety of coffee origins and roasts at competitive prices, which could be attractive to businesses seeking to offer diverse options. However, the reported inconsistencies in product quality and customer service should be carefully considered. If reliable quality and responsive support are critical, businesses may want to explore alternative suppliers.

Based on 7 reviews

What is Fresh Roasted Coffee's return policy like?

Fresh Roasted Coffee's return policy states that customers can contact them within 14 days of receiving their delivery if they are unsatisfied with their purchase. However, to receive a full refund, all unused products must be returned unopened and in the original packaging at the customer's expense. This policy has been a source of frustration for some customers, particularly those who purchased variety packs and were unable to return partially used products.

Based on 2 reviews

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